15. Draw a process flow diagram of your last doctor’s office visit. Identify bottlenecks. Did any activities occur in parallel? 16. Oakwood Outpatient Clinic is analyzing its opera- tion in an effort to improve performance. The clinic estimates that a patient spends on average 3 hours at the facility. The amount of time the patient is in contact with staff (i.e, physicians, nurses, office staff, lab technicians) is estimated at 40 minutes. On average the facility sees 42 patients per day. The standard has been 40 patients per day. Determine process velocity and efficiency for the clinic.