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Habib Bank Limited commonly referred to as Habib Bank is the largest bank in Pakistan and a thoroughly established banking chain throughout the world.

HBL has an extensive network of 1425 branches in Pakistan and 55 international branches that makes it one of the largest banks in Pakistan today.

Habib Bank Plaza is located in Karachi; Sindh is the formal headquarters of the bank. The bank has a network outside Pakistan including USA, UK, Middle East, Asia Pacific and Africa.

Customers are the key that makes HBL a top-ranked bank and HBL continuously strives to keep its customers happy, which is why HBL has a broad range of products that cater to the different needs of its customers.

In terms of HR activities, HBL could be ranked as one of the best employers in Pakistan.

The bank has a detailed HR policy that is continuously updated keeping in mind the changes in technology and even employees responsibilities.

This report highlights the recruitment procedures, selection, training, compensation and benefits that HBL covers in its HR policy. The HR department isn’t the only party responsible for all the HR policies; HBL also uses the services of consulting firms that help in administering the hr functions.

History

Hbl was founded in Pakistan as on 1947, the headquarters was situated in Karachi.

It started its operations in other countries during 1951 when it opened its first branch abroad in Sri Lanka and Habib bank Plaza was built in 1972 to commemorate the bank’s 25th anniversary.

It has come a long way from its modest beginnings in Mumbai (Bombay) during 1941

when it commenced operations with a fixed capital of 25,000 rupees.

The strong performance and growth of Hbl in its initial years impressed Mohammed Ali Jinnah (the founder of Pakistan) who had then asked the Habib Bank to move its operations to Karachi after the independence of Pakistan.

Habib Bank Limited established itself in Karachi in 1944 and became a symbol of pride and progress for the people of Pakistan.

Habib Bank Ltd was operating under state ownership from 1974-2004.

Although in 2004 it went under privatization and as of today 51 percent of the Bank’s shares are purchased by the Aga Khan Fund for Economic Development, an agency of the Aga Khan Development Network. The Government of Pakistan is expected to gradually divest its remaining shares in the Bank.

Introduction

HBL was the first commercial bank to be established in Pakistan in 1947.

Over the years, HBL has grown its branch network and it now the largest private sector bank that has over 1,450 branches across the country and a customer base which is exceeding five million relationships.

HBL has its presence in 25 countries, its subsidiaries in Hong Kong and the UK, affiliates in Nepal, Nigeria, Kenya and Kyrgyztan and representative offices in Iran and China, HBL is also the largest domestic multinational from Pakistan.

The Bank is expanding its presence in principal international markets including the UK, UAE, South and Central Asia, Africa and the Far East.

The crucial key areas of operations encompass product offerings and services in Retail Banking.

HBL also takes pride in holding the largest Corporate Banking portfolio in Pakistan with an active Investment Banking arm.

In the urban as well as rural centres, the banking services that HBL offers are SME and Agriculture lending programmes.

In the UK and GCC, HBL focuses on trade finance and remittances for the South Asian diaspora in addition to basic banking facilities.

HBL takes pride in the fact that it has always been a bank and a brand for the masses, with a history that is inextricably linked with the history of Pakistan itself.

As it continues to grow, both locally and abroad, it strives to embody its brand personality: honest, approachable, inclusive.

HBL is currently rated AA+ (Long term) and A1+(Short term)*. It is the first Pakistani bank to raise Tier II Capital from external sources.

Mission Statement:

To make our customers prosper, our staff excel and create value for shareholders.

Vision Statement:

Enabling people to advance with confidence and success.

Values:

HBL values are the fundamental principles that define its culture and are brought to life in their attitude and behaviors. It is these values that make HBL unique and unmistakable.

The values are defined below:

Excellence

This is at the core of everything we do. The markets in which it operates are becoming increasingly competitive, giving our customers an abundance of choice.

Only through being the very best – in terms of the service we offer, our products and premises – can we hope to be successful and grow.

Integrity

HBL is the leading bank in Pakistan and our success depends upon trust. Its customers – and society in general – expect us to possess and steadfastly adhere to

high moral principles and professional standards.

Customer Focus

HBL understands fully the needs of its customers and adapt its products and

services to meet these. It always strive to put the satisfaction of its customers first.

Meritocracy

HBL always believes in giving opportunities and advantages to its employees on the basis of their ability. They believe in rewarding achievement and in providing first-class career opportunities for all.

Progressiveness

HBL believes in the advancement of society through the adoption of enlightened working practices, innovative new products and processes and a spirit of enterprise.

HBL Products

Domestic Banking: Service Line

In domestic banking HBL deals with the following various financial transactions and provides a wide array of services to its customers:

Consumer Banking Services:

Habib Bank Ltd. has continuously strived to meet this requirement and along with its regular consumer banking services it has often introduced quite innovative services in the market in order to satisfy its customers. Some of its great achievements are that Habib Bank Ltd. was the first bank to introduce Traveler’s Cheques in Pakistan, and the Habib Bank Master Card was the first to be introduced in the region.

Cash Management Services

HBL’s Cash management Services look after the local and cross border payments, collections, account services and liquidity management for both corporate and institutional customers.

Utilities Services

For the convenience of its customers Habib Bank always is willing to stand on their side to provide as per standing order facilities to the customers like, bank paid Electricity Bills, Phone Bills, Gas Bills and other utilities expenses on the behalf of customer.

Transferring of Money

The bank provide facility of transferring of money from one place to another place within the country as well as outside Pakistan the bank receive normal changes as per their schedule of charges declared half yearly from their customers for transferring the money. The various channels of remittance are as under: 1 Demand Draft (DD) 2 Telegraphic Transfer (TT) 3 Mail Transfer (MT) 4 Muhafiz Transfer Cheques (TC)

Dealing in discounting of title to goods

The bills department of the branch deals with the discounting various title to goods such as bill of lading (B/L), Railway receipt (R/R), Truck Receipt (T/R) Airway Bill (AWB).

Issuance of letters of guarantee

The bank issue letter of guarantee on behalf of its customers financing customer authorities export promotion bureau Sui nothern gas pipeline, other government agencies as requested by its customers.

Product Lines

Auto-Finance

Habib Bank Auto Finance, offers the customer, an expedient and economical way of fulfilling their requirements of owning the car of their choice on their terms. Options of affordable down payments, convenient repayment arrangements in the form of monthly rental payments, which are tailored to the expected cash flows of the customer are some of the host of value added features, this product offers its customers.

Home-Finance

Habib Bank brings the most affordable and convenient scheme to finance one’s own house. Habib Bank – House Finance, a demand / running finance facility to assist an individual in turning his vision into a reality. With adaptable options, varying amounts and flexible tenures one can start shifting to, building or renovating one’s own house in few weeks.

Habib Bank Value Debit Card

Habib Bank Value Debit Card is a secure and convenient payment tool. It is linked to the personal Habib Bank account of the customer. When the customer uses Value Card at outlets for payment of daily purchases, the exact purchase amount is deducted from their personal Habib Bank account.

Flexiloan

Habib Bank FlexiLoans is a personal loan product, which is available for salaried individuals for a variety of reasons. Whether it is for a child’s education, a much needed vacation, a daughter’s wedding or even just a shopping spree, HBL FlexiLoans is a flexible financing scheme which can actually provide the much needed cash to fulfill all such requirements.

Habib Bank Master Card

Habib Bank MasterCard opens a world of convenience for its clients. Be it shopping or traveling or medical expense, HBL MasterCard sets you free from the hassles of carrying cash, wherever you are. You have the option to choose from our Domestic or International card… depending on your requirements

Habib Bank Lifestyle

Habib Bank’s Lifestyles Financing Scheme provides financing for household appliances and consumer electronics on easy terms and flexible tenures. The product aims to bring comfort into each domestic unit by providing financing for essential domestic items, the purchase of which may be postponed by households due to paucity of funds. The bank aims to provide speedy financing so that families do not defer purchase of such essentials, and all such items are effortlessly accessible as and when required.

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Job Analysis at HBL

This is the procedure that is undertaken in determining the duties and tasks of a position in the organization, the requisite characteristics of the people filling in those job positions.

There are special consultancy firms that could aid in an organizations human resource planning; HBL is using the services of ‘Sidat Hyder Morshed Associates’ which is one of the pioneering management consulting firms.

SMHA provides job analysis services to HBL and for that it collects information through:

Questionnaires

Interviews

Interviews:

Interviewing is a crucial source that is used in collecting information for the job analysis procedure. Employees, group of employees as well as the supervisors are interviewed due to the vast knowledge they have about the job position.

The interviews are usually structured and sometimes may even be unstructured.

In the structured interview a sequence of questions are followed by the interviewer.

However, in the unstructured interview the interviewer pursues any interesting topics that may seem relevant to them in the process of responses to questions.

Questionnaires:

Herein employees are given a questionnaire which they have to the answer and it helps in quantifying their job-related duties and responsibilities.

Questionnaires are also of various formats although mainly their either open-ended [more qualitative] or structured [quantitative].

Amongst the quantifiable questionnaire methods used, HBL mainly uses the ‘Position analysis questionnaire’.

The position analysis questionnaire is used to collect quantifiable data concerning the key duties and responsibilities of the various jobs. It analysis a job according to five main activities, which are:

Decision making/communication/social responsibilities

Performing skilled activities

Being physically active

Operating vehicles/equipment

Processing Information

In Habib Bank job analysis is usually conducted:

When it’s opening a new branch, or introducing a new technology or a new product/new services etc.

The purpose of job analysis at HBL is:

•To collect information concerning the varied level of activities to be performed

•Collection of data about the skills, education, experience, personnel qualities that are needed in selection of the suitable person for right job.

Job Analysis for Top Level Management:

The job analysis for the top management is supervised and administered by the HR department at the head office situated at Karachi. For filling the respected vacancies the head office uses internal as well as external source of recruitment.

An example of job description and job specification of a managerial post in HBL is as follows. This was constructed with the aid of a thorough job analysis.